(5) As a participant of the national racing compact licensing program and as an alternative to the licensure requirements set forth in Paragraphs (2) through (4) of Subsection A of 16. 2. Races run Saturday through Tuesday. 1. 1. 2. DATE: June 24, 2021. PART 2 ASSOCIATIONS. 2 SCOPE: General Public and any person, firm, association, or corporation, desiring to hold a horse race, or to engage in horse race meetings. Documents obtained from the New Mexico Racing Commission show the violations involved horses that tested positive. M. Albuquerque, NM 87113. Incorporated as a not-for-profit corporation in 1966, the Association promotes the livelihood, welfare and health of its members who race in New Mexico. 222. Michelle Lujan Grisham is demanding that the state horse racing regulators make immediate changes to address the use of performance enhancing drugs at the state’s. These cases are inapposite because. Ismael “Izzy” Trejo – Executive Director. nm. New Mexico Racing Commission to promulgate rules and regulations and carry out the duties of the Act to regulate horse racing. “New Mexico horse racing will continue to prosper with or without the. 1 NMAC, 15. 249. anna. SPRC reserves the right to have its track veterinarian mouth or inspect any nominee for age or other purposes. 24, 2023, to the New Mexico Racing Commission, New Mexico Gov. The. Copies of the proposed rules may be obtained from the NMRC Executive Director, New Mexico Racing Commission, 4900 Alameda Blvd NE, Albuquerque, New Mexico 87113, (505) 222-0700. 4900 Alameda Blvd. NEW MEXICO RACING COMMISSIONThe RCI (ARCI) is the umbrella organization of the official governing rule making bodies for professional horse and greyhound racing. Mitchell P. gov: Chief Financial Officer: 505-859-2 366: Richard Bustamante. Special Notice: Please refer to new medication rule Subsection D Rule # 15. Public documents, including the agenda and minutes, can be provided in various accessible formats. It reads: DIRECTIVE This matter comes to the attention of New Mexico Racing Commission (the Commission) due to concerns over the recent numbers of injuries and catastrophic deaths among racehorses during the. authority for the state racing commission to promulgate rules and regulations for enforcing Chapter 60 pertaining to horse race meetings in the state of. New York. us . M. M. During its monthly meeting on Thursday, the New Mexico Racing Commission made a motion to cancel the Sunland Park meet, and the motion passed. 1. nm. Warm Red Wine will bring a two-race win streak into Saturday’s 350-yard, $50,000 Champagne Lane Stakes (R) for. Commission. Joann Shepard started her State career with the New Mexico Racing Commission in May of 1964 and has been a pillar of the Commission ever since. 8:00am – 4:30pm. 4 NMAC – Types of Races Statement From NMRC. us by emailing: written comments to be submitted only for items listed on the meeting's Agenda. New Mexico Administrative Code, Title 15 - GAMBLING AND LIQUOR CONTROL, Chapter 2 - HORSE RACING, Part 2 - ASSOCIATIONS, Section 15. "We have to work in unity to help solve the issue," NMRC Executive Director Izzy Trejo said. 2. respect to the interpretation of any rules or conditions or races otherwise shall be decided by the New Mexico Racing Commission, the Stewards of the meeting or My Way Holdings, LLC as the case may be and such decisions upon all points shall be final. Press Release from New Mexico Horsemen's Association. An additional 20% of revenue goes toward the horseman’s account. 4900 Alameda Blvd. 1, rule Revisions Adopted by the New Mexico State Racing Commission April 21, 1967, Rules 352 & 380, filed 4/26/1967; NMSRC 69-1, New Mexico Laws and Rules and Regulations Governing Horse Racing, filed 6/9/1969; NMSRC 81-1, Rules Governing Horse Racing in New Mexico, filed 12/4/1981. The New Mexico Racing Commission denied a settlement proposal from an attorney representing trainer Steve Asmussen, who is battling a six-month suspension after one of his horses tested [email protected]@state. 2. NE. ABQ. m. Additional regulations may 2022/2023 New Mexico Race Dates . The New Mexico Racing Commission announc…The New Mexico Racing Commission (NMRC) oversees and affects several stakeholders of the horse racing industry including all licensees such asowners, trainers , jockeys, grooms, vendors, track managements, as well as horse breeders, medical laboratories, chemists, farmers, feed supply stores, veterinarians, gamblers and patrons. [15. 18, approved an increase in base mount fees for jockeys starting with the opening of Sunland Park Dec. The New Mexico Racing Commission attempts to maintain the highest accuracy of content on its web site. , Albuquerque, NM 87113 (505) 222-0700 fax (505) 222-0713 FINGERPRINT RECIPROCITY IS OFFERED BY THE NEW MEXICO RACING COMMISSION ONLY WHEN THE FOLLOWING REQUIREMENTS ARE MET:A trainer licensed and in good standing in New Mexico applying for a renewal license or a trainer from another jurisdiction, and the license having been issued within a -month period, may be accepted if evidence of experience 24. Estes has worked for the New Mexico Racing Commission as a state steward and for the Breeders' Cup as a safety steward. 2. 8:00am – 4:30pm. Please print in ink or type. ANSWER ALL QUESTIONS . 24 with the New Mexico State Ethics Commission and announced Monday. “Live thoroughbred and quarter horse racing will begin on October 5th and will continue through December 23rd, for a total of 36 racing dates. (5)ALBUQUERQUE, N. 1. O. . 9 NMACShe sent a letter to the New Mexico Racing Commission demanding increased health and safety regulations for horses. 6. Thethis race to any racetrack within the state of New Mexico, subject to the approval of the New Mexico State Racing Commission. February 11, 2016. It’s been a tough year for many in New Mexico due to the pandemic including the gaming and horse racing industry. For over a half-century, the Association has actively protected. 3. Messages were left Friday for his attorneys. NEW RACING COMMISSION Licensee: License Type: Ruling #: Track Ruling Date. Track Ruling Date. N. A long-running dispute over the use of casino subsidies for horse racing in New Mexico has put the state’s Horsemen’s Association and the New Mexico Racing Commission at odds like siblings wanting to play with the same toy. Race Day Photos. 2. nm. 2. Supreme Court of New Mexico. The Downs at Albuquerque did hold a racing season last year, albeit with no fans allowed in. Interested partiesOver the last few years, New Mexico racing has lost over 100 race dates due the fact that the New Mexico Racing Commission (NMRC) has failed horsemen by working in conjunction with the race track. Practicing equine veterinarians, state veterinarians, and equine0:00. 2021/2022 New Mexico Race Dates . We are simply enforcing the law and they don’t like it. The Rule hearing will be held during the Commission’s regular business meeting with the public session beginning at 9:00 a. Chavez@state. Written By Derek Helling on June 29, 2022 - Last Updated on July 10, 2022. 1. For 85 years, the ARCI has set international. NEW MEXICO RACING COMMISSION 4900 Alameda Blvd. It is the intent of the commission that the rules of the commission be interpreted in the best interests of the public and the. 2. 1, 3/15/2001] 15. Additional regulations may be cross-referenced in 15. Please contact the New Mexico Racing Commission Office if a summary or other typeofaccessible format isneeded. 3 NMAC - Rp, 15 NMAC 2. Phone (575) 492 -7086 / FAX (575) 492-7034 . The track will host the All American Futurity — the richest quarter horse race — over the Labor Day weekend. Interested persons may submit their views on the proposed rules to the commission at the above address and/or may appear at the scheduled meeting and make a brief verbal presentation of their [email protected] retribution, the New Mexico Racing Commission in May 2021 voted to defund the NMHA by cutting off its revenue stream, falsely asserting that purse money was improperly going to the horsemen's. Citing state law, Franchini ruled the New. [15. 2022/2023 Sunland Park (Sunland Park, NM) 55 Days – Friday, Saturday, Sunday, Tuesday . M. 2. N. On August 29, the New Mexico Racing Commission issued a directive signed by Executive Director Ismael “Izzy” Trejo. Office: 505-222-0700 . m. (Repealed effective July 1, 2022. Copies of the Agenda may be obtained from Denise Chavez, the Commission's Law Clerk, or calling 505. NEW MEXICO RACING COMMISSION Licensee: License Type: New Mexico Racing Commission Ruling Track Ruling Date: 4900 Alameda NE Albuquerque, NM 87113 2023-ZlA-3 Zia Park 11/4/2023 164992 307254 REYES-SOTELO, CRISTIAN 2022 1 Year Jockey Applicant Id: License Number: Ruling # Action Type: Ruling: 2023-ZlA-3 Initial RulingNew Mexico Racing Commission 4900 Alameda NE Albuquerque, NM 87113 Ruling #: 2023-NMS-I Track New Mexico State Fair Ruling Date. The complaint was filed Feb. M. BELLA DE BALL- $1. 1. 2. New Mexico Racing Commission. 3 NMAC - Rp, 15 NMAC 2. Office: 505-222-0700 . The final agenda will be available seventy-two (72) hours prior to the meeting. 4. . Copies of the tentative agenda may be obtained ten (10) days prior to the meeting from Denise Chavez, New Mexico Racing Commission, 4900 Alameda Blvd. State regulations currently allow for six licenses. (AP) — New Mexico horse racing regulators, track executives, breeders and others say there's no silver bullet to ensure the future of the industry as it faces increased competition from online wagering, higher costs, infighting and other problems. 2. *The New Mexico Racing Commission attempts to follow the order of the items as listed on the agenda, however, it should be noted that the order of specific items are tentative and may vary from the printed agenda. It was part of an ongoing battle between the two organizations that has come to a head. We are simply enforcing the law and they don’t like it. 1 ISSUING AGENCY: New Mexico Racing Commission. 1. The New Mexico Racing Commission (NMRC) handed down the hefty sentence to Jose Alfredo Gonzalez Apr. Contact Us: 4900 Alameda NE, Suite A Albuquerque, NM 87113. The New Mexico Racing Commission. m. nm. We exist to provide regulation in an equitable manner to New Mexico’s pari-mutuel horseracing industry to protect the interest of wagering patrons and the State of New Mexico in a manner which promotes a climate of economic prosperity for horsemen, horse owners and racetrack management. 31 whether to award a sixth license and, if one is awarded, to which bidder. nm. nm. 47. March 23, 2023 Regular Commission Meeting Minutes. Commission Staff. a separate authorized agent form must be. Sunset Review – New Mexico Racing Commission. 2. Like other states, New Mexico has. 8 NMAC. New Mexico Athletic Commission P. Watch live horse racing every fall at Zia Park and bet on races across the country. These cases are inapposite because they analyze the. NEW MEXICO RACING COMMISSION The RCI (ARCI) is the umbrella organization of the official governing rule making bodies for professional horse and greyhound racing. 47. 3. **The Commission may go into Executive Session to discuss these items and any other items pursuant to Section 10-15. 14. 3, 04/13/2001; A,. A second set of stewards will review the race on Thursday, March 9, and issue a. NEW MEXICO RACING COMMISSION 4900 Alameda Blvd. The commission originally awarded Sunland Park a 47-day Thoroughbred and Quarter. 2. It is the intent of the commission that the rules of the commission be interpreted in the best interests of the public and the jurisdiction. Maddy Laboratory at the University of California-Davis after the Iowa State University laboratory with. com New Mexico Racing Commission reported Dec. BIKINI TIME -2023 New Mexico Racing Commission Handicap. Lopez@rc. The Rule Hearing and Commission meeting will be held virtually via Zoom. The Rule Hearing and Commission meeting will be held virtually via Teams. The link to join the openThe NMHA filed a complaint against the commission earlier this year. § 60-2E-47(E). The Rule Hearing and Commission meeting will be held virtually via Zoom. ommissioner uffington is a longtime New Mexico horse owner and breeder who has supported New Mexico’s horse racing industry for over ð years. “The New Mexico Racing Commission caught the New Mexico Horsemen’s Association violating the law by illegally diverting approximately $700,000. M. Citing state law, Franchini ruled. ¶ 27. 1 NMAC - Rp, 15 NMAC 2. Matt Hegarty Aug 01, 2017. 2. Eligibility: (1) An applicant for a license as trainer or assistant trainer must be at least 18 years of age. 2. ALBUQUERQUE, N. November 3, 2023 - December 20, 202315. 20. 3. racing or with respect to the interpretation of any rules or conditions of races shall be decided by the New Mexico Racing Commission (“Commission”), the Stewards of the meeting (“Stewards”),. ALBUQUERQUE, N. Ruling Reports. state. ··However, they did run like seven days more thanthe New Mexico Racing Commission’s website home page. [15. If you would like to make an appointment to come into The New Mexico Gaming Control Board please call 505-841-9700 to schedule an appointment with our staff should you need in-person service. accordance with rules adopted by the state racing commission. ··This is 30 races more than last 21 · ··year. New Mexico Racing Commission 4900 Alameda NE Albuquerque, NM 87113 Ruling #: Track Ruling Date: 28478 2023-RUl-72 Ruidoso Downs 7/16/2023 RINCON, OSCAR ARMANDO 2022 3 Year Owner Applicant Id: License Number: Ruling # Action Type: Ruling: 2023-RUl-72 Initial RulingOn Thursday, the New Mexico Racing Commission voted to cancel the racing season at the Sunland Park Racetrack. Published 5:35 PM PST, January 5, 2023. 6. nm. this race to any racetrack within the state of New Mexico, subject to the approval of the New Mexico State Racing Commission. 2. 4900 Alameda Blvd NE, Suite A - Albuquerque, NM 87113 . (1) The New Mexico racing commission created by the act, Section 60-1A-4, New Mexico Statutes, 1978, Annotated, is charged with implementing, administering and enforcing the act. New Mexico Racing Commission 4900 Alameda Blvd. 6. 30. That is a 124% increase from 2017 to 2019. Learn more Occupational License Report: Horse Trainer. M. 9 NMAC and any drug or illegal substance that is found on association premises or any premises under the jurisdiction of the New Mexico racing commission which a licensed trainer occupies or has the right to occupy, or in that. 1, 4/13/2001] 15. 1 NMAC - Rp, 15 NMAC 2. ALBUQUERQUE — By a unanimous 5-0 vote, the New Mexico Racing Commission on Tuesday gave the Downs of Albuquerque permission to relocate its horse racing track and casino to Moriarty. That also meant that the GIII Sunland. The owners of Sunland Park Racetrack & Casino plan to submit a bid for the state's final racing license, and if their bid is successful it could bring a whole new class of racing to. CHAPTER 2 HORSE RACING. authority of the New Mexico Racing Commission to establish rules and regulations deemed necessary to carry out the. garley@state. The link to join the openIn a letter sent Thursday to the New Mexico Racing Commission, Gov. ALBUQUERQUE, N. 1 ISSUING AGENCY: New Mexico Racing Commission [15. 4 DURATION: Permanent. Twenty-six percent of Sunland Park Racetrack & Casino’s revenue goes to taxes, which in turn go to New Mexico’s general fund. , 1953 Comp. , reserves the right to hold trials for this race on a non-race day, if those trials are not run on the dates shown on this blank. 3. A copy of the final agenda may be obtained from Kira Frazier or from the Commission’s website. BELLA DE BALL- $1. The bulk of its members are located throughout North America and parts of the Caribbean although its standards are relied upon worldwide in making regulatory policy. 2. 55 days. (AP) — The Latest on New Mexico's final racino license (all times local): 3:15 p. Interested persons may submit their views on the proposed rules to the commission at. 15. Reporting from Las. Any horses owned or trained by Martinez will be ineligible to race in New Mexico during his suspension. Gary Mitchell, general counsel for the NMHA, said the commission is trying to silence the horsemen's group, which. (AP) — New Mexico horse racing regulators, track executives, breeders and others say there’s no silver bullet to ensure the future of the. Amber Trujillo Amber. Ruidoso Downs Race Track. 4 NMAC,. (2) The New Mexico racing commission may confiscate any contraband in violation of Subsection H of 15. 6. 1 ISSUING AGENCY: New Mexico Racing Commission. 2. 11/7/2023 162567 308168 Licensee: License Type: Applicant Id: License Number: DUARTE, JAVIER 2023 3 Year Trainer Ruling # Action Type: Ruling: 2023-ZIA-IODebra Gotovac and Brad Bolen filed the case in U. VILLANUEVA, JUAN CARLOS 2022 1 Year Jockey Applicant Id: License Number: 34058 306002 Ruling # Action Type: Ruling: 2023-RUl-17 Initial RulingOn Thursday, August 1, the New Mexico Racing Commission declined to award the sixth and final racino racing license in the state. 2. 3. Commissioner. For 85 years, the ARCI has set international. 2 million in purses. The Legislative Finance Committee is in the process of reviewing the New Mexico Racing Commission as required by state statute. 1 NMAC - Rp, 15 NMAC 2. New Mexico Racing Commission. 2. The letter originally appeared on HorseRacing. 6. nm. Any errors or omissions should be reported for investigation. [15. ALBUQUERQUE, N. 2 SCOPE: General Public and any person, firm, association, or corporation, desiring to hold a horse race, or to engage in horse race meetings. 1. Commissioners, Executive Directors, Stewards, and staff have passed through the doors, but Joann. §§ 60-1A-1 to 60-1A-30, and the Racing Commission’s rules, N. 6; and (iv) whether, based on the record evidence, the Plaintiffs are entitledThe New Mexico Racing Commission, citing the declining health of the state’s horse-racing industry, on Thursday unanimously denied a license application from Coronado Partners to build a racetrack and casino on Tucumcari’s east side. District Judge Nancy Franchini on Friday morning issued an 18-page ruling in favor of the commission. Phone (575) 492 -7086 / FAX (575) 492-7034 . Shepard@rc. 7% of the fund to the existing purse. The New Mexico Department of Public Safety will be transitioning to a NEW FINGERPRINT SUPPORTED BACKGROUND CHECKS. [15. 2. racing or with respect to the interpretation of any rules or conditions of races shall be decided by the New Mexico Racing Commission (“Commission”), the Stewards of the meeting (“Stewards”),. He is even more convinced now that the New Mexico Racing Commission has announced only five groups met last week’s deadline to apply for the racino license — three from Clovis, one from Tucumcari and. Ruling number sequences may have gaps or skipped numbers due to a number of circumstances which prevented that number to be utilized by the system. Commission Staff. Updated: Jan 6, 2023 / 12:30 PM MST. [15. Office Hours: Monday – Friday. Sections 60-6-2 and 60-6-2. October 25, 2023. The Jockeys’ Guild had previously. New Mexico regulators are putting off a decision regarding the state's sixth and final license for a new horse racetrack and casino after one of the contenders went to court to seek a preliminary injunction. Izzy Trejo, executive director of the New Mexico Racing Commission, said the stewards erred in the disqualification. PDF. SPRC reserves the right to have its track veterinarian mouth or inspect any nominee for age or other purposes. Martinez could appeal the commission’s rulings. Appeals, Modifications, Final Outcomes, etc; can be viewed by requesting a copy from the Commission. 2. 2. New Mexico officials will address Friday's erroneous DQ at Sunland Park in a meeting Thursday. 1, 3/15/2001] 15. No horse will be allowed to start unless this requirement is met. (2) The New Mexico racing commission may confiscate any contraband in violation of Subsection H of 15. "The Uniform Classification Guidelines printed on the following pages are intended to assist stewards, hearing officers and racing commissioners in evaluating the seriousness of alleged violations of medication and prohibited substance rules in racing jurisdictions. A copy of the final agendaThe New Mexico Racing Commission (Commission) will hold a Public Meeting and Rule-Making Hearing on August 23, 2018. ” Complaint ¶ 50, at 6. Staff. Joann Shepard 505-527-2594 Joann. 2022/2023 New Mexico Race Dates . 8:00am – 4:30pm. m. 1. 2. Dated: July 22, 2021 . 3. Daily Racing Form reported Monday that Lujan Grisham sent a letter to commission executives last week, ordering them "to take immediate action" to increase oversight of the industry. albuquerque nm 87113 telephone (505)222-0700 2022 authorized agent appointment an appointment of an authorized agent for one category of account may not be utilized to form an authorized agent for any other account. 7. Minnesota Racing Commission New Mexico Racing Commission, in cooperation with Ruidoso Downs New York Racing Association (except Post-Race testing) Pennsylvania Horse Racing Commission. 2 SCOPE: All persons participating in horse racing in New Mexico. Subject to theSanta Fe, New Mexico 87504-2348 You may send comments electronically to: HSD-isdrules@ state. (AP) — New Mexico horse racing regulators, track executives, breeders and others say there's no silver bullet to ensure the future of the industry as it faces increased competition from online wagering, higher costs, infighting and other problems. , Rule Revisions Adopted by the New Mexico State Racing Commission April 21, 1967 Rules 352 and 380, filed 4/26/1967; NMSRC 69-1, New Mexico Laws and Rules and Regulations Governing Horse Racing, filed 6/9/1969; NMSRC 67-1, Amendment No. Kids 12 and under - $5 all days. M. An Albuquerque judge Friday rejected a lawsuit by Coronado Partners against the New Mexico Racing Commission to force it to issue a sixth and final license for a horse-racing track and casino in Tucumcari. After waiting several months for the opportunity to do drug analysis on horse hair, the New Mexico Racing Commission was quick to put their new rule into use. 2. "exotic wagering" means all wagering other than on win, place or show,. 266. 2d 592, 599 (1991) for support of this proposition. Office Hours: Monday – Friday. TITLE 15 GAMBLING AND LIQUOR CONTROL. Jun 30, 2016 — [email protected] Mexico Racing Commission . BIKINI TIME -2023 New Mexico Racing Commission Handicap. 6. 1, N. 2. racing act or New Mexico racing commission rules and regulations, the commission, the board of stewards, the hearing officer or the administrative law judge shall consider the penalties set forth in paragraph (2) of this subsection and any aggravating and mitigating circumstances. 9 NMAC PurseThere have been 13 catastrophic accidents in 2021, in line with data supplied by the New Mexico Racing Commission. B. New Mexico Racing Commission . **The Commission may go into Executive Session to discuss these items and any other items pursuant to Section 10-15. November 3, 2023 - December 20, 2023 (1) The New Mexico racing commission created by the act, Section 60-1A-4, New Mexico Statutes, 1978, Annotated, is charged with implementing, administering and enforcing the act. 4900 Alameda NE – Suite A Albuquerque, NM 87113 (505) 222-0700 FAX (505) 222-0713 Email rc. 2. July 23, 2021. Office: 505-222-0700 . 2010, in Ruidoso, New Mexico. 2. If you have any questions regarding this position, please contact the New Mexico Racing Commission at (505) 220-8971. 18, although the fine and suspension won't take effect until May 5. December: 30,31 The New Mexico Racing Commission (Commission) will hold a Public Meeting and Rule Hearing on April 25, 2022. HOBBS, NEW MEXICO 88240 . The Racing Commission makes no claims, promises, or guarantees about the absolute accuracy, completeness, or adequacy of the contents of this web site and expressly. The starting gate will be moved for reno-Lujan Grisham’s letter said 642 racehorses were euthanized in New Mexico between 2014 and 2022, the sixth-highest number in the country. m. 2. 1. Fax: 505. holding that where administrative board uses discretion to act unlawfully, court may use extraordinary measures, such as Writ of Mandamus, to review board's actions. (AP) — New Mexico horse racing regulators, track executives, breeders and others say there’s no silver bullet to ensure the future of the industry as it faces increased competition from online wagering, higher costs, infighting and other problems. 15. There are five taken – Sunland Park in Sunland Park, Zia Park in Hobbs, Ruidoso Downs in Ruidoso, the Downs at Albuquerque in Albuquerque and SunRay. If you would like to make an appointment to come into The New Mexico Gaming Control Board please call 505-841-9700 to schedule an appointment with our staff should you need in-person service. Legal authority for this rulemaking can be found in the New Mexico Horse Racing Act, Sections 60-1A-1 through 60-1A-30 NMSA 1978 (2007, as amended through. 2. ALBUQUERQUE, N. , Suite A Albuquerque, NM 87113 Web: h ©ps://Phone: (505) 222‐0700 The Downs. M. 2. Subscribe. BELLA DE BALL- $1. (2) The New Mexico racing commission may confiscate any contraband in violation of Subsection H of 15. 15. The proposed rules ensure that the Breeders comply with the New Mexico Horse Racing Act, NMSA 1978, Sections 60-1A-1 through -30, and also. M. 15. The New Mexico Racing Commission (Commission) will hold a Public Meeting and Rule-Making Hearing on March 21, 2019. 2022/2023 Sunland Park (Sunland Park, NM) 55 Days – Friday, Saturday, Sunday, Tuesday . 1969) Copy Citations. 6. It is a governmental body that regulates the horse racing industry. (AP) — The Latest on New Mexico's final racino license (all times local): 3:15 p. (AP) — New Mexico's governor is demanding that horse racing regulators make immediate changes to address the use of performance enhancing drugs at the state's tracks. 8 B Stewards. If you would like to make an appointment to come into The New Mexico Gaming Control Board please call 505-841-9700 to schedule an appointment with our staff should you need in-person service.